Frequently Asked Questions

The best shipping method depends on factors such as delivery speed, cost, and the nature of the goods. Air freight is faster but more expensive, while sea freight is more cost-effective for large shipments but slower. Contact us to discuss the best option for your needs.

Shipping times vary depending on the destination and mode of transport. Air freight typically takes 3-7 days, while sea freight can take 2-6 weeks. We provide estimated delivery times when you book your shipment.

Yes, MAD Logistics offers real-time shipment tracking. You can monitor your shipment status from departure to delivery through our online tracking system.

In the unlikely event of damage, MAD Logistics has a claims process in place. We recommend insuring high-value shipments for added protection.

Common documents include the commercial invoice, packing list, bill of lading or airway bill, certificate of origin, and any permits or licenses required for specific goods. Our team will guide you through the necessary documentation.

Clearance times depend on the destination country, the type of goods, and whether all required documentation is in order. On average, customs clearance takes 1-3 days, but it can be longer if there are inspections or missing documents.

Customs duties and taxes are government fees imposed on imported goods. The amount varies depending on the type of product and the destination country’s regulations. MAD Logistics can help calculate these fees and ensure compliance.

Yes, our customs experts will manage the entire process, from preparing documentation to handling duties and taxes, ensuring your goods pass through customs smoothly.

We offer warehousing solutions for a wide range of goods, including dry cargo, perishable goods, and hazardous materials. Our facilities are equipped to handle different storage needs, ensuring safety and compliance.

We use advanced inventory management systems to track, store, and manage goods. You will have full visibility of your stock levels and can access real-time data on your inventory status.

Yes, our warehousing services offer flexible access based on your needs. You can request the retrieval or shipment of your goods as required, with prior notice.

Yes, in addition to storage, we provide order fulfillment, picking, packing, and distribution services, ensuring that your products are delivered directly to your customers.